User Guide
Standard shipping: free shipping
However, remote island relay fee: 1,500 yen (tax included)
*Okinawa, remote islands, and some other areas only
Cash on delivery fee: 480 yen nationwide (tax included)
About the carrier
[Japan Post or Sagawa Express]
※You can not specify the delivery company.
*If you are not at home at the time of delivery, a redelivery form will be mailed to you.
▼ Click here to check the delivery status 1. Sagawa Express - [Package inquiry service] Addition response page contact ( https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp )
2. Japan Post - [Package Inquiry Service]
Contact page for additives ( https://www.post.japanpost.jp/index.html )
Desired delivery date and time specification
If you want the shortest delivery, please order without specifying the date.
You can choose from the following 6 times.
[Desired delivery time zone]
Morning・12:00～14:00・14:00～16:00・16:00～18:00・18:00～20:00・19:00～21:00
*Delivery time may vary depending on traffic conditions, weather, etc. Thank you for your understanding.
◇ If you wish to change the delivery date or time, or change the delivery cycle
We accept inquiries by e-mail [Contact Us]. *Please contact us at least 10 days before the next scheduled delivery date.
*Please note that changes cannot be made from My Page.
Estimated delivery days
Delivery time varies depending on the delivery area. Please see the list below.
*Delivery time may vary depending on traffic conditions, weather, etc. Thank you for your understanding.
[Next day after shipment]
Tohoku area (Aomori, Akita, Iwate, Miyagi, Fukushima, Yamagata)
Hokuriku area (Niigata Prefecture, Nagano Prefecture, Toyama Prefecture, Fukui Prefecture, Ishikawa Prefecture)
Kanto area (Tochigi, Ibaraki, Gunma, Saitama, Chiba, Kanagawa, Tokyo)
Tokai area (Yamanashi prefecture, Aichi prefecture, Shizuoka prefecture, Mie prefecture, Gifu prefecture)
Kansai area (Shiga prefecture, Kyoto prefecture, Nara prefecture, Osaka prefecture, Hyogo prefecture, Wakayama prefecture)
[Two days after shipment]
Hokkaido area
Shikoku area (Tokushima, Ehime, Kagawa, Kochi prefectures)
Chugoku Area (Tottori Prefecture, Hiroshima Prefecture, Shimane Prefecture, Yamaguchi Prefecture, Okayama Prefecture)
Kyushu area (Fukuoka, Oita, Saga, Kagoshima, Nagasaki, Miyazaki, Kumamoto)
[More than 3 days after shipment]
Okinawa area
About payment
Payment is cash on delivery only.
*We do not issue receipts. Please note.
◇ cash on delivery
Fee: 480 yen (tax included)
Please pay the price to the driver when you receive the product.
*The payment method for transactions is cash only. Please pay the delivery person when the product is delivered.
*If you are unable to receive the item, we will send you a redelivery form.
*Can be used anywhere in Japan, except for some remote islands.
About returns
Click here for information on returns and money back guarantee.
About my page
◇Purchase history
You can check your purchase history and delivery address.
You can know the purchase date, delivery date, and payment method.
◇Regular management
If you have ordered a regular course, you can check the next delivery date, delivery cycle, and number of purchases.
If you wish to change the delivery date, please contact us at least 10 days in advance.
*Please note that changes cannot be made from My Page.
◇Favorite list
The products registered as favorites are displayed.
◇ Change member information
Here you can change your address, change your phone number, change your e-mail address, and change whether or not you receive e-mail newsletters.
*When you change your address, if the delivery address is the same as the changed address, please change that as well.
◇Addressee registration
You can register the delivery address of the product. *If you change your address, please change the delivery address as well.
You can use it from the next delivery.
*If you would like to change your order after it has been shipped, please contact us.
◇ Change password
Click here to change your password.
◇If you cannot log in to My Page
Please reissue your password and try to log in to My Page. ⇒Reissue password
*If you still cannot log in, please contact us.
◆ Please check here for details on how to use My Page.
About redelivery
If you have not received your order, we will redeliver it.
◇If you have an absentee ballot
Please contact us according to the absence contact form and receive the product within 7 days.
◇If you do not know the delivery office because you have lost your absence slip, etc.
Please check the sales office and contact Japan Post or Sagawa Express.
◇If the delivery company storage period has passed and it is returned to our store
We have sent you an email from our store, so please check it and reply by the deadline with the desired date and time for redelivery.
*There are many cases where the address is unknown and returned to those who have changed their address.
When changing from My Page, please be sure to confirm that the delivery address has also been changed.